Privacy Policy

TOP 1 Air Duct Cleaning LLC
Last updated: August 21, 2026

Applies to: top1airductcleaning.com, related website pages, website forms, and website-originated communications

TOP 1 Air Duct Cleaning ("TOP 1 Air Duct Cleaning," "we," "us," or "our") respects the privacy of homeowners, prospective customers, customers, and other visitors who interact with our website. This Privacy Policy explains what personal information we collect through the website and related communications, how we use and disclose it, how long we retain it, and the choices and rights that may be available to you.

This Privacy Policy applies to information collected through top1airductcleaning.com, estimate and project-inquiry forms on the site, and communications that originate from those interactions. It does not replace or modify the terms of a separate written home-service or project contract.

1. Who Is Responsible for Your Information

TOP 1 Air Duct Cleaning LLC is the business responsible for project inquiries, customer communications, estimates, and air duct cleaning, dryer vent cleaning, chimney cleaning, and related indoor-air services.

The website is managed by OnMap Media LLC on behalf of TOP 1 Air Duct Cleaning. OnMap Media may provide hosting, maintenance, security, analytics, lead routing, website administration, marketing operations, attribution, and related technical support under its business arrangement with TOP 1 Air Duct Cleaning.

Depending on the processing activity and applicable law, OnMap Media may process personal information as a service provider or processor acting on TOP 1 Air Duct Cleaning's behalf. This Policy does not assign a legal role to OnMap Media beyond the role that applies to the particular processing activity under applicable law and the parties' actual business arrangement.

Other vendors may also process information on our behalf or provide platforms we use to operate the website and communicate with you. Those categories of providers are described below.

2. Information We Collect

The information we collect depends on how you use the website and communicate with us.

Information you provide directly

We may collect information you choose to provide, including:

first and last name;
phone number;
email address;
property or project address;
city, municipality, or service-area information;
service requested;
project description, scope, timing, preferences, photographs, documents, or other project details you provide;
appointment and scheduling information;
communications you send by form, phone, email, or WhatsApp;
information needed to prepare, revise, or discuss an estimate;
feedback, questions, reviews, or other correspondence; and
any other information you voluntarily provide to us.

Please do not use our general website forms to send Social Security numbers, passwords, payment-card information, bank-account credentials, medical records, or other highly sensitive information that is not reasonably necessary for us to evaluate your home project.

If you voluntarily provide information about accessibility, health-related accommodation needs, household circumstances, or another sensitive matter because it is relevant to a requested project, we use it only as reasonably necessary to respond to the request, provide the requested service, comply with law, protect safety, or fulfill another purpose disclosed to you. Where applicable law requires consent before processing sensitive personal information, we will obtain consent as required.

Information collected automatically

When you visit the website, we and service providers that support the site may automatically collect technical and usage information such as:

Internet Protocol (IP) address and approximate location derived from it;
browser type and version;
device type, operating system, and device characteristics;
screen or viewport characteristics;
referring page, referral source, campaign information, or search source;
pages and URLs visited;
date, time, duration, and sequence of visits;
clicks, scrolling, pointer or mouse movement, and other interactions with page elements;
session, cookie, local-storage, and analytics identifiers;
website performance, error, and diagnostic information; and
other technical information reasonably necessary to operate, secure, measure, and improve the website.

Information from communications and third-party platforms

If you contact us through a third-party communication service such as WhatsApp, your interaction may also be processed by that platform under its own terms and privacy practices. We receive the information necessary to respond to your message and manage the resulting inquiry.

We may also receive limited information from providers that help us route forms, manage customer relationships, schedule appointments, communicate with you, prevent abuse, measure website activity, manage advertising, or attribute marketing performance.

3. How We Use Personal Information

We may use personal information:

to respond to project inquiries and questions;
to determine whether a project is within our services or service area;
to contact you about an inquiry you initiated;
to schedule consultations, inspections, calls, or appointments;
to prepare, deliver, revise, and discuss estimates;
to communicate about project scope, timing, materials, access, permits, scheduling, or next steps;
to provide air duct cleaning, dryer vent cleaning, chimney cleaning, and related indoor-air services under a separate written agreement;
to provide customer service and project-related follow-up;
to maintain records of inquiries, communications, estimates, and customer relationships;
to route, attribute, and administer website-originated inquiries;
to operate, maintain, secure, troubleshoot, and improve the website and related systems;
to understand website usage and visitor experience;
to measure the effectiveness of pages, traffic sources, and marketing efforts;
to prevent fraud, abuse, spam, unauthorized access, or other harmful activity;
to protect our rights, property, customers, personnel, and systems;
to comply with legal, regulatory, insurance, tax, accounting, or recordkeeping obligations;
to establish, exercise, or defend legal claims; and
for another purpose compatible with the reason the information was collected or disclosed to you when the information is collected.

Submitting a project inquiry does not create a home-service contract. Actual project work is governed by separate project documents where required.

4. How We Disclose Personal Information

We disclose personal information only for legitimate business, operational, legal, or safety purposes.

Categories of information and recipients

Depending on the interaction, the following categories of personal information may be disclosed to the following categories of recipients:

Category of information	Categories of recipients	Typical purpose
Contact and inquiry information	Form-routing, CRM, scheduling, communications, hosting, and project-administration providers; OnMap Media	Responding to and administering the inquiry
Project descriptions, photographs, documents, and property information	TOP 1 Air Duct Cleaning personnel; project-administration or storage providers; OnMap Media where needed for website-originated lead administration	Evaluating, estimating, coordinating, documenting, or responding to the requested project
Technical, device, referral, advertising, and usage information	Hosting, security, analytics, attribution, advertising, performance, and website-management providers, including Meta where its Business Tools are used; OnMap Media	Operating, securing, measuring, attributing, advertising, troubleshooting, and improving the website
Business and transaction records	Legal, accounting, insurance, compliance, and other professional advisers	Compliance, recordkeeping, risk management, and legal claims

OnMap Media LLC

OnMap Media LLC may access or process website and inquiry information to manage, secure, support, measure, attribute, and improve TOP 1 Air Duct Cleaning's website and website-originated lead flow under its business arrangement with TOP 1 Air Duct Cleaning.

OnMap Media is not the contractor providing the home-service work merely because it manages or supports the website.

Third-party communication platforms

If you choose to communicate with us through a service such as WhatsApp, the platform provider may process information associated with that communication under its own privacy terms and systems.

Legal, safety, and protection purposes

We may disclose information when we reasonably believe disclosure is necessary to:

comply with applicable law, regulation, court order, subpoena, or other valid legal process;
respond to lawful requests from government or regulatory authorities;
investigate or prevent fraud, security incidents, abuse, or unlawful conduct;
protect the rights, safety, property, or security of TOP 1 Air Duct Cleaning, OnMap Media, our customers, personnel, service providers, or others; or
establish, exercise, or defend legal claims.

Business transactions

If TOP 1 Air Duct Cleaning is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business operations, or similar transaction, relevant information may be disclosed as reasonably necessary to evaluate or complete that transaction, subject to applicable law and appropriate safeguards.

5. Sale of Personal Information, Targeted Advertising, and Marketing Use

TOP 1 Air Duct Cleaning does not sell personal information for money as part of its ordinary website or project-inquiry operations.

We use Meta Business Tools for advertising measurement, attribution, and audience-related functions. Depending on applicable law and configuration, disclosure of certain online identifiers or activity to advertising platforms may be treated as "sharing," "targeted advertising," or another regulated activity even when no money is exchanged for the information.

Where a law that applies to TOP 1 Air Duct Cleaning gives you a right to opt out of a covered sale, targeted advertising, sharing, or similar processing, we will provide and honor the required mechanism.

6. Analytics, Advertising, Search-Performance, Cookies, and Similar Technologies

The website may use cookies, tags, scripts, pixels, local-storage technologies, and similar technologies for website operation, analytics, security, attribution, advertising measurement, and performance analysis.

Meta Pixel and Meta Business Tools

We use Meta Business Tools, including the Meta Pixel, to measure advertising performance, understand how visitors interact with our website after seeing or engaging with advertising, attribute conversions, and build or measure advertising audiences.

When these tools operate, Meta may receive information such as:

pages or URLs visited;
website events or actions configured for measurement;
date and time of activity;
referring or advertising source information;
browser and device information;
IP address and related network information;
cookie, device, browser, or advertising identifiers; and
other event or technical information used for advertising measurement, attribution, security, and audience functionality.

Meta may combine information received through its Business Tools with information it already holds, subject to Meta's own terms, privacy policies, and user controls.

We do not intentionally configure Meta Pixel to transmit the contents of free-text project descriptions, passwords, financial credentials, or other information that is unnecessary for advertising measurement.

Depending on applicable law and the configuration of the technology, use of Meta Business Tools may be treated as targeted advertising, sharing, or another regulated form of processing. Where a law that applies to us requires notice, consent, or an opt-out mechanism for that activity, we will provide and honor it as required.

Microsoft Clarity

We use Microsoft Clarity for behavioral analytics and session-replay functionality. Clarity can help us understand how visitors interact with pages by reconstructing events such as clicks, scrolling, pointer movement, navigation, and page-state information.

Microsoft Clarity masks content entered into input boxes and drop-down fields in its session-replay system. We may also apply additional masking controls to page elements where appropriate. We do not use Clarity for the purpose of intentionally recording the contents of information you type into our project-inquiry fields.

Microsoft may process technical and interaction information in connection with Clarity under its applicable terms and privacy statement. Clarity retains different categories of analytics and replay information for service-specific periods established by Microsoft.

Google Search Console

We use Google Search Console to understand how the website appears and performs in Google Search and to identify indexing, crawling, search-performance, and technical issues.

Search Console provides site-owner reports such as search queries, impressions, clicks, indexing information, and page-performance information. We do not describe Search Console as a session-replay or visitor-behavior tracking tool.

Google Tag Manager and other technical tag management

If used on the site, Google Tag Manager may be used to deploy and manage approved website tags. Tag Manager is a tag-management mechanism; the privacy significance of a tag depends on the service deployed through it. We seek to keep this Policy aligned with the tracking and advertising technologies actually used in production.

Maps and other technical resources

The website may load scripts, media, maps, or other technical resources from third-party providers. When your browser connects to those resources, the provider may receive technical information necessary to deliver them, such as your IP address, browser information, and requested resource.

Your choices

Most browsers allow you to block, restrict, or delete cookies and similar storage through browser settings. Blocking some technologies may affect website functionality, analytics accuracy, attribution, or advertising measurement.

Where applicable law requires a specific consent or opt-out mechanism for targeted advertising, tracking, or another regulated processing activity, we will provide and honor that mechanism as required.

Browser-based "Do Not Track" signals are not interpreted uniformly across the industry. We honor legally recognized browser or device preference signals when applicable law requires us to do so and the signal is relevant to the processing activity.

7. Data Minimization and Sensitive Information

Please provide only information reasonably necessary for us to understand and respond to your project.

Do not send Social Security numbers, financial-account credentials, passwords, full payment-card information, medical records, or other highly sensitive information through general website forms unless TOP 1 Air Duct Cleaning specifically requests the information through an appropriate process and there is a legitimate reason to provide it.

Where applicable law treats information you provide as sensitive personal information and requires consent or another specific safeguard, we will process that information in accordance with those requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to inquiries, maintain customer and estimate records, administer projects, resolve disputes, enforce agreements, comply with legal obligations, and maintain appropriate business records.

Retention periods vary by information type and system. For example:

inquiry and communication records may be retained while an inquiry remains active and for a reasonable period afterward;
estimate and customer records may be retained for business, warranty, accounting, insurance, dispute-resolution, and legal purposes;
analytics and session-replay information is retained according to the settings and retention periods of the applicable provider; and
backups may retain information for a limited period after it is removed from active systems.

We may retain information longer when necessary to comply with law, preserve evidence, protect legal rights, investigate security issues, or resolve disputes.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss, taking into account the nature of the information and the systems involved.

No website, network, transmission method, or storage system can be guaranteed to be completely secure. Avoid sending unnecessary sensitive information through general website forms, ordinary email, or other channels that are not intended for sensitive records.

10. Your Privacy Choices and Rights

You may contact us to request that we:

provide information about personal information you submitted to us;
correct inaccurate information;
delete information that is no longer reasonably necessary, subject to lawful retention needs;
stop non-essential communications; or
address a privacy concern or question.

Depending on where you reside, the nature of the processing, and whether a particular privacy law applies to TOP 1 Air Duct Cleaning, you may have additional rights, including rights to:

confirm whether we process your personal information;
access certain personal information;
correct inaccuracies;
delete certain personal information;
obtain a portable copy of certain personal information;
opt out of certain sales, targeted advertising, profiling, or other processing where applicable;
withdraw consent where processing depends on consent; or
appeal a decision concerning a privacy request.

To exercise a privacy right, email info@top1airductcleaning.com with the subject line Privacy Request, call (321) 221-5848, or contact us by mail at the address below. Describe your request clearly and provide enough information for us to identify the records involved.

We may need to verify your identity before fulfilling certain requests. Information provided for verification will be used only as reasonably necessary to process the request.

If applicable law allows an authorized agent to submit a request on your behalf, we may require evidence of the agent's authority and may verify your identity directly.

If applicable law gives you a right to appeal our decision, email info@top1airductcleaning.com with the subject line Privacy Appeal and describe the decision you want reviewed.

We will not discriminate against you for exercising privacy rights granted by applicable law.

11. Children's Privacy

This website is intended for adults seeking information about residential air duct cleaning, dryer vent cleaning, chimney cleaning, and related indoor-air services. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information through the website without appropriate authorization, contact us so we can review and, where appropriate, delete it.

12. Third-Party Websites, Platforms, and Processing Locations

The website may contain links to third-party websites, maps, messaging services, review platforms, social platforms, or other external services. We do not control the privacy practices of those third parties. Information you provide directly to a third party is governed by that provider's privacy policy and terms.

Some service providers may process information in locations outside Florida or outside the jurisdiction where you reside. Their processing locations and safeguards are governed by their services, contracts, and applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, vendors, or legal obligations change.

The Last updated date at the top identifies the most recent revision. Updated versions apply prospectively from the date posted unless a different effective date is stated.

If we make a material change to how we collect, use, or disclose personal information, we will provide additional notice, obtain consent, or offer a choice where required by applicable law.

A change to this website Privacy Policy does not modify an already executed project contract unless that contract is separately amended in accordance with its terms and applicable law.

14. Accessibility

We want this Privacy Policy and our privacy-request process to be reasonably accessible.

If you have difficulty accessing this Policy or need assistance submitting a privacy request, call (321) 221-5848 or email info@top1airductcleaning.com. We will work to provide reasonable assistance.

15. Contact Us

For privacy questions, requests, or concerns, contact:

TOP 1 Air Duct Cleaning LLC
5905 Caravan Court
Orlando, FL 32819
Phone: (321) 221-5848
Email: info@top1airductcleaning.com
Website: https://top1airductcleaning.com/

Florida Privacy Notice

TOP 1 Air Duct Cleaning is committed to handling personal information responsibly. We collect and use information primarily to respond to service inquiries, provide estimates, schedule services, communicate with customers, operate our website, measure marketing performance, and improve customer experience.

Florida privacy rights may apply depending on the type of information processed, the nature of the processing activity, and whether statutory thresholds or exemptions apply. Where applicable Florida privacy law grants rights to consumers, TOP 1 Air Duct Cleaning will provide the rights and procedures required by law.

Lead Forms, Calls, Text Messages, and Service Communications

When you submit your information through a website form, request a call, contact us through messaging tools, or otherwise initiate communication, we may use the information provided to respond to your request, schedule service, provide estimates, and manage the resulting customer relationship.

If you provide consent for text messages or other electronic communications, the consent process may include disclosures regarding message frequency, carrier charges, and how to opt out where required.

You may stop receiving promotional communications by using available opt-out methods or contacting us directly.

Advertising and Attribution Technologies

We may use advertising and measurement technologies, including Meta Pixel, Microsoft Clarity, Google Search Console, analytics tools, and similar technologies, to understand website performance, measure campaigns, improve user experience, and attribute inquiries.

These providers may process technical information under their own privacy policies and terms.

We do not intentionally send unnecessary sensitive information, passwords, payment credentials, or confidential customer content through advertising measurement systems.

Florida Digital Bill of Rights Applicability

TOP 1 Air Duct Cleaning LLC is committed to responsible handling of personal information.

Florida privacy laws, including the Florida Digital Bill of Rights, may apply only to businesses meeting specific statutory thresholds and conducting covered processing activities. Based on the nature and scale of our business, TOP 1 Air Duct Cleaning LLC does not believe it currently meets thresholds requiring all obligations under the Florida Digital Bill of Rights.

If applicable privacy obligations change, we will update this Privacy Policy and provide notices, rights, or mechanisms required by applicable law.

Text Messaging and SMS Data

If you provide a phone number and request contact, we may use phone calls or text messages to respond to your inquiry, schedule services, provide estimates, coordinate appointments, and communicate regarding requested services.

Where required, text messaging consent is obtained separately. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from promotional messages and HELP for help where supported.

We do not sell phone numbers or SMS consent information to third parties for their independent marketing purposes.

SMS-related information is disclosed only as reasonably necessary to provide communication services, operate our systems, comply with law, protect rights, or fulfill the purposes described in this Privacy Policy.